Privacy Policy

Total Surfacing Solutions Ltd is committed to protecting and respecting your privacy.

This policy sets out the basis on which we collect any personal data from you, or that you provide to

us, will be processed by us. Please read the following carefully to understand the practices we follow

regarding your personal data and how we handle it.

For the purpose of the General Data Protection Regulations the data controller is Total Surfacing

Solutions Ltd is located at Windsor Yard, Marsh Lane, Ware, Herts. SG12 9QN

Company Registration No. 08493555

By using our website and having read this policy, you consent to its contents and its terms.

Information we may collect from you

The legal basis for processing the following information is our legitimate interests, namely the

proper administration of our website and business.

Method of collection

(a) Information that you provide by filling in forms on our website This includes information provided at the time of

registering to use our site, subscribing to our service, posting material or requesting further services.

We may also ask you for information when you enter a competition or promotion sponsored by

Total Surfacing Solutions and when you report a problem with our site.

(b) If you contact us, we may keep a record of that correspondence.

(c) We may also ask you to complete surveys that we use for research purposes, although you do not

have to respond to them.

(d) Details of your visits to our site including, but not limited to, traffic data, location data, weblogs

and other communication data, whether this is required for our own billing purposes or otherwise

and the resources that you access.

Our website and services are targeted at persons over the age of 18. If we have reason to believe

that we hold personal data of a person under that age in our databases, we will delete that personal


Retaining and Deleting Data

All personal data will be retained for 3 years. At the end of this period it will be deleted from our

systems if there has been no enquiry, quote or order placed with Total Surfacing Solutions Ltd within

this 3 year period. However, this will also depend on any pending guarantee period, legal or

insurance issue.

Updating your Information

Please let us know if the personal information that we hold about you needs to be corrected or


IP addresses and cookies

We use session cookies which collect information for statistical data about our users’ browsing

actions and patterns, and does not identify any individual. The legal basis for processing the

following information is our legitimate interests, namely the proper administration of our website

and business.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information

about website use by means of cookies. The information gathered relating to our website is used to

create reports about the use of our website. Google’s privacy policy is available at:

You may refuse to accept cookies by activating the setting on your browser which allows you to

refuse the setting of cookies. However, if you select this setting you may be unable to access certain

parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our

system will issue cookies when you log on to our site.

We do not publish Google AdSense interest-based advertisements on our website.

Where we store your personal data

Total Surfacing Solutions does not transfer any personal data to counties outside of the European

Economic Area (EEA).

The hosting facilities for our website are situated in the UK with Heart Internet. The privacy policy

for Heart Internet can be found here:

All necessary steps will be taken to ensure that your data is treated securely and in accordance with

this privacy policy. Therefore, once we have received your information, we will use strict procedures

and security features to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

(a) to ensure that content from our site is presented in the most effective manner for you and for

your computer

(b) to provide you with information, products or services that you request from us or which we feel

may interest you

(c) to carry out our obligations arising from any contracts entered into between you and us

(d) to allow you to participate in interactive features of our service, when you choose to do so

(e) to notify you about changes to our service.

The data that we collect may also be processed by staff who work for us in order to fulfil your order,

process your payment details and provide support services.

Disclosure of your information

We do not exchange or sell your data to any third party web sites or external data suppliers.

We may disclose your personal data to our insurers and/or professional advisers limited to only as

reasonably necessary, for the purposes of obtaining and maintaining insurance coverage, managing

risks, obtaining professional advice and managing legal disputes.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will

inform you before collecting your data and request consent to use your data for such purposes. If

you give consent, this can be withdrawn at any time using the unsubscribe button on the


Access to information

You have a right to access information held about you. Your right of access can be exercised in

accordance with GDPR. Any access request is free of charge and should be submitted to by email to

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